Cancellation Policy
Last updated
Last updated
This Cancellation and Refund Policy ("Policy") outlines your rights and our obligations in relation to in-game purchases, premium currency, and blockchain-based assets within Soulbound.game ("the Game"). It applies to all transactions initiated through Discord or other officially supported platforms.
All purchases of in-game items, cosmetics, or premium currency are processed via Discord. As such, your rights to refunds or cancellations are governed by:
Discord’s Refund Policy:
Discord’s Monetization Terms:
These policies specify that refunds may be issued for digital content purchases only if the content has not been consumed, redeemed, or significantly used and the request is made within a reasonable timeframe, typically within 7 days.
If you are eligible under Discord’s policies and:
The items purchased have not yet been redeemed, and
The premium currency has not yet been spent,
you may request a refund by contacting Discord directly through their support portal.
Premium currency ("Soul Shards") may be refunded if:
The request is made within 7 days of purchase
None of the currency has been redeemed, transferred, or used to acquire in-game items or benefits
Used or partially spent currency cannot be refunded.
Direct purchases of items or cosmetics are not eligible for refund once they have been delivered to your account, regardless of use. Refunds may only be processed if the item:
Was purchased in error
Has not yet been delivered or redeemed
Meets Discord’s refund criteria
Purchases involving blockchain-based assets or Tokenized Assets (e.g. NFTs, wallet-linked collectibles) are final and non-refundable. By engaging in blockchain interactions, you:
Acknowledge the irreversible nature of on-chain transactions
Agree that ownership transfers occur independently of our infrastructure
Soulbound is not responsible for:
Lost private keys or wallet access
Incorrect wallet addresses
Gas fees or transaction failures
If you believe you’ve been charged incorrectly or experienced fraud, contact [email protected] immediately. We will assist you in raising the issue through Discord’s refund and dispute system.
If Soulbound introduces subscriptions in future, cancellation will:
Stop renewal at the end of the billing cycle
Not result in a refund of the current billing period unless required by law or Discord’s terms
To request a refund:
Select the relevant transaction and follow the steps
If additional support is needed, contact us at [email protected] with your Discord User ID and purchase details
Nothing in this Policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
By making purchases in Soulbound, you agree to the terms outlined in this Cancellation and Refund Policy and acknowledge the governing policies of Discord’s commerce system.
Visit Discord’s