# Cancellation Policy ### Cancellation and Refund Policy for Soulbound.game This Cancellation and Refund Policy ("Policy") outlines your rights and our obligations in relation to in-game purchases, premium currency, and blockchain-based assets within Soulbound.game ("the Game"). It applies to all transactions initiated through Discord or other officially supported platforms. *** #### 1. General Cancellation Rights All purchases of in-game items, cosmetics, or premium currency are processed via Discord. As such, your rights to refunds or cancellations are governed by: * **Discord’s Refund Policy:** * **Discord’s Monetization Terms:** These policies specify that refunds may be issued for digital content purchases **only if the content has not been consumed, redeemed, or significantly used** and the request is made **within a reasonable timeframe**, typically **within 7 days**. If you are eligible under Discord’s policies and: * The items purchased **have not yet been redeemed**, and * The premium currency **has not yet been spent**, you may request a refund by contacting Discord directly through their support portal. *** #### 2. Premium Currency Premium currency ("Soul Shards") may be refunded if: * The request is made within **7 days** of purchase * None of the currency has been redeemed, transferred, or used to acquire in-game items or benefits Used or partially spent currency cannot be refunded. *** #### 3. Item & Cosmetic Purchases Direct purchases of items or cosmetics are **not eligible for refund** once they have been delivered to your account, regardless of use. Refunds may only be processed if the item: * Was purchased in error * Has not yet been delivered or redeemed * Meets Discord’s refund criteria *** #### 4. Blockchain-Based Assets Purchases involving blockchain-based assets or Tokenized Assets (e.g. NFTs, wallet-linked collectibles) are **final and non-refundable**. By engaging in blockchain interactions, you: * Acknowledge the **irreversible nature** of on-chain transactions * Agree that ownership transfers occur independently of our infrastructure Soulbound is not responsible for: * Lost private keys or wallet access * Incorrect wallet addresses * Gas fees or transaction failures *** #### 5. Technical Errors or Fraud If you believe you’ve been charged incorrectly or experienced fraud, contact **** immediately. We will assist you in raising the issue through Discord’s refund and dispute system. *** #### 6. Subscriptions (If Applicable) If Soulbound introduces subscriptions in future, cancellation will: * Stop renewal at the end of the billing cycle * Not result in a refund of the current billing period unless required by law or Discord’s terms *** #### 7. How to Request a Refund To request a refund: 1. Visit Discord’s [Refund Support Page](https://support.discord.com/hc/en-us/articles/360012668071-Refund-Policy) 2. Select the relevant transaction and follow the steps 3. If additional support is needed, contact us at **** with your Discord User ID and purchase details *** #### 8. UK Consumer Rights Nothing in this Policy affects your statutory rights under the **Consumer Rights Act 2015** or the **Consumer Contracts Regulations 2013**. *** By making purchases in Soulbound, you agree to the terms outlined in this Cancellation and Refund Policy and acknowledge the governing policies of Discord’s commerce system. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://legal.soulbound.game/legal-portal/policies/cancellation-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.