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Cancellation Policy

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Last updated 1 month ago

Cancellation and Refund Policy for Soulbound.game

This Cancellation and Refund Policy ("Policy") outlines your rights and our obligations in relation to in-game purchases, premium currency, and blockchain-based assets within Soulbound.game ("the Game"). It applies to all transactions initiated through Discord or other officially supported platforms.


1. General Cancellation Rights

All purchases of in-game items, cosmetics, or premium currency are processed via Discord. As such, your rights to refunds or cancellations are governed by:

  • Discord’s Refund Policy:

  • Discord’s Monetization Terms:

These policies specify that refunds may be issued for digital content purchases only if the content has not been consumed, redeemed, or significantly used and the request is made within a reasonable timeframe, typically within 7 days.

If you are eligible under Discord’s policies and:

  • The items purchased have not yet been redeemed, and

  • The premium currency has not yet been spent,

you may request a refund by contacting Discord directly through their support portal.


2. Premium Currency

Premium currency ("Soul Shards") may be refunded if:

  • The request is made within 7 days of purchase

  • None of the currency has been redeemed, transferred, or used to acquire in-game items or benefits

Used or partially spent currency cannot be refunded.


3. Item & Cosmetic Purchases

Direct purchases of items or cosmetics are not eligible for refund once they have been delivered to your account, regardless of use. Refunds may only be processed if the item:

  • Was purchased in error

  • Has not yet been delivered or redeemed

  • Meets Discord’s refund criteria


4. Blockchain-Based Assets

Purchases involving blockchain-based assets or Tokenized Assets (e.g. NFTs, wallet-linked collectibles) are final and non-refundable. By engaging in blockchain interactions, you:

  • Acknowledge the irreversible nature of on-chain transactions

  • Agree that ownership transfers occur independently of our infrastructure

Soulbound is not responsible for:

  • Lost private keys or wallet access

  • Incorrect wallet addresses

  • Gas fees or transaction failures


5. Technical Errors or Fraud

If you believe you’ve been charged incorrectly or experienced fraud, contact [email protected] immediately. We will assist you in raising the issue through Discord’s refund and dispute system.


6. Subscriptions (If Applicable)

If Soulbound introduces subscriptions in future, cancellation will:

  • Stop renewal at the end of the billing cycle

  • Not result in a refund of the current billing period unless required by law or Discord’s terms


7. How to Request a Refund

To request a refund:

  1. Select the relevant transaction and follow the steps

  2. If additional support is needed, contact us at [email protected] with your Discord User ID and purchase details


8. UK Consumer Rights

Nothing in this Policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.


By making purchases in Soulbound, you agree to the terms outlined in this Cancellation and Refund Policy and acknowledge the governing policies of Discord’s commerce system.

Visit Discord’s

https://support.discord.com/hc/en-us/articles/360012668071-Refund-Policy
https://support.discord.com/hc/en-us/articles/5330075836311-Monetization-Terms
Refund Support Page