# Cancellation Policy ### Cancellation and Refund Policy for Soulbound.game This Cancellation and Refund Policy ("Policy") outlines your rights and our obligations in relation to in-game purchases, premium currency, and blockchain-based assets within Soulbound.game ("the Game"). It applies to all transactions initiated through Discord or other officially supported platforms. *** #### 1. General Cancellation Rights All purchases of in-game items, cosmetics, or premium currency are processed via Discord. As such, your rights to refunds or cancellations are governed by: * **Discord’s Refund Policy:** * **Discord’s Monetization Terms:** These policies specify that refunds may be issued for digital content purchases **only if the content has not been consumed, redeemed, or significantly used** and the request is made **within a reasonable timeframe**, typically **within 7 days**. If you are eligible under Discord’s policies and: * The items purchased **have not yet been redeemed**, and * The premium currency **has not yet been spent**, you may request a refund by contacting Discord directly through their support portal. *** #### 2. Premium Currency Premium currency ("Soul Shards") may be refunded if: * The request is made within **7 days** of purchase * None of the currency has been redeemed, transferred, or used to acquire in-game items or benefits Used or partially spent currency cannot be refunded. *** #### 3. Item & Cosmetic Purchases Direct purchases of items or cosmetics are **not eligible for refund** once they have been delivered to your account, regardless of use. Refunds may only be processed if the item: * Was purchased in error * Has not yet been delivered or redeemed * Meets Discord’s refund criteria *** #### 4. Blockchain-Based Assets Purchases involving blockchain-based assets or Tokenized Assets (e.g. NFTs, wallet-linked collectibles) are **final and non-refundable**. By engaging in blockchain interactions, you: * Acknowledge the **irreversible nature** of on-chain transactions * Agree that ownership transfers occur independently of our infrastructure Soulbound is not responsible for: * Lost private keys or wallet access * Incorrect wallet addresses * Gas fees or transaction failures *** #### 5. Technical Errors or Fraud If you believe you’ve been charged incorrectly or experienced fraud, contact **** immediately. We will assist you in raising the issue through Discord’s refund and dispute system. *** #### 6. Subscriptions (If Applicable) If Soulbound introduces subscriptions in future, cancellation will: * Stop renewal at the end of the billing cycle * Not result in a refund of the current billing period unless required by law or Discord’s terms *** #### 7. How to Request a Refund To request a refund: 1. Visit Discord’s [Refund Support Page](https://support.discord.com/hc/en-us/articles/360012668071-Refund-Policy) 2. Select the relevant transaction and follow the steps 3. If additional support is needed, contact us at **** with your Discord User ID and purchase details *** #### 8. UK Consumer Rights Nothing in this Policy affects your statutory rights under the **Consumer Rights Act 2015** or the **Consumer Contracts Regulations 2013**. *** By making purchases in Soulbound, you agree to the terms outlined in this Cancellation and Refund Policy and acknowledge the governing policies of Discord’s commerce system.