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Privacy Policy

Privacy Policy for Soulbound.game

This Privacy Policy explains how Webb Technology Limited ("Soulbound", "we", "us", or "our") collects, uses, shares, and protects your personal data when you use Soulbound.game ("the Game"), our website, and associated services. This policy complies with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and the Children’s Code.


1. Who We Are

Webb Technology Limited is a company registered in England and Wales. We develop and operate Soulbound.game, a browser-based multiplayer RPG. We are the controller of your personal data.

If you have questions or concerns about this policy, you can reach us at:

  • Email: [email protected]


2. What Data We Collect

We collect and process the following categories of personal data:

a. Account Information

  • Username, email address, Discord ID (via OAuth)

  • Date of account creation, login timestamps

b. Wallet & Blockchain Data

  • Public wallet addresses used for in-game token features

  • Blockchain transaction metadata (non-custodial, public ledger only)

c. Gameplay & Usage Data

  • Game session duration and in-game activity

  • Analytics on items collected, levels achieved, and quest progression

  • Interaction with in-game AI, voice NPCs, and user-generated content

d. Communication & Support Data

  • Messages sent via in-game chat, forums, and Discord channels

  • Support queries, bug reports, feedback submissions

e. Technical Data

  • Device type, browser, operating system

  • IP address, time zone, crash logs

f. Cookies and Tracking Data

  • Behavioural tracking via Mixpanel

  • Session management cookies (see our separate Cookie Policy)


3. How We Use Your Data

We process your data for the following purposes:

  • To operate and maintain the Game

  • To provide customer support and moderate user activity

  • To ensure safety, compliance, and fraud prevention

  • To track performance, progression, and gameplay analytics

  • To personalise experiences using AI-powered systems

  • To comply with legal obligations under UK law


4. Legal Bases for Processing

We rely on the following legal grounds under UK GDPR:

  • Contractual Necessity – Data required to provide the Game

  • Legitimate Interests – Security, analytics, development

  • Consent – Optional marketing communications or cookies

  • Legal Obligation – Compliance with law enforcement and data authorities


5. How We Share Your Data

We may share your data with:

  • Analytics Tools – e.g. Mixpanel, to understand player behavior

  • Hosting Providers – Infrastructure services to run the Game

  • Moderation Tools – AI tools and human moderators for safety enforcement

  • Legal and Regulatory Bodies – When required by law or to protect rights

  • Payment Platforms – All payments are processed via Discord; we do not store payment data

We do not sell your personal data.


6. International Transfers

Some of our service providers are based outside the UK. When we transfer your data internationally, we rely on appropriate safeguards including:

  • Standard Contractual Clauses (SCCs)

  • UK International Data Transfer Addendum

  • Adequacy decisions (where applicable)


7. Retention Policy

We retain personal data only as long as necessary for the purposes described:

Data Type
Retention Period

Account Data

12 months after last login

Gameplay Analytics

18 months (aggregated thereafter)

Support Logs

24 months

Wallet Metadata

Indefinitely (public blockchain data)

Chat Logs (Moderation)

6 months (unless flagged for investigation)

After these periods, data is either deleted or anonymised.


8. Your Rights Under UK GDPR

You have the following rights:

  • Right to Access – Request a copy of your personal data

  • Right to Rectification – Correct inaccurate or incomplete data

  • Right to Erasure – Ask us to delete your data (“right to be forgotten”)

  • Right to Withdraw Consent – Revoke consent for optional features (e.g. cookies)

You may exercise these rights by contacting us at [email protected]. We respond within 60 days.


9. Children's Privacy

We do not knowingly collect personal data from children under 13. If we become aware that such data has been collected, we will delete it. If you believe your child has used the Game inappropriately, contact us immediately.


10. AI & Automated Decision-Making

Soulbound uses artificial intelligence to:

  • Power NPC interactions and synthetic voice responses

  • Detect abuse and moderation triggers

We ensure that:

  • Human review is involved in any critical moderation outcome

  • Players can appeal automated moderation decisions

AI systems are monitored for bias, fairness, and impact.


11. Data Security

We use technical and organisational measures to protect your data:

  • Encryption of sensitive data in transit

  • Role-based access controls

  • Secure hosting providers and SSL certificates

  • Regular security audits and vulnerability assessments

However, no system is 100% secure. You are responsible for keeping your login credentials private.


12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced via the Game and website. Continued use of the Game constitutes acceptance of the updated policy.


By using Soulbound, you agree to the terms of this Privacy Policy.

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Last updated 1 month ago

If you believe we have violated your rights, you can file a complaint with the UK Information Commissioner’s Office (ICO) at .

https://ico.org.uk